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Customer Service

Ok, so I know I haven’t posted anything for a week, and I imagine the last thing that any of you want to read is yet another post from me complaining about some company that’s annoyed me (no, really, I don’t spend all my time complaining about things, honestly…), but I’ve been ill, I’ve been busy, and I don’t care–I’m going to do it anyway…

The latest customer service hilarity is down to Virgin.net, who seem to be very good at charging me for broadband, but rather less good at providing it. After discovering that they have in fact made no attempts to set up the service at my new address, I got fed up with them and called to cancel my account this morning. Now here’s the great bit: for the next 30 days they aren’t going to provide me with any services, but they are going to charge me for them. The conversation went something like this:

Me: Since I’m not receiving any service from you, I don’t expect to be charged for it.
Customer Service Monkey: I’m sorry sir, but you have to give us 30 days notice.
Me: Yes, fine, but you aren’t going to provide me with any service during those 30 days?
CSM: Well, no.
Me: So what am I paying for, exactly?
CSM: You’re paying for your account. Your account doesn’t close until 30 days after you notify us.

And there was me thinking all this time that I’ve been paying them for a broadband service. Apparently not.

1 thought on “Customer Service”

  1. Sue the fuckers. I wouyld offer my services but 1) you’d lose and 2) I’m currently engaged on another matter where IT providers are completely fucking shit.

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